Legalities
In accordance with the Veterinary Surgeons Act of 1966, all animals must have veterinary consent prior to their first appointment.
If the animal develops a new condition whilst having therapy for an existing condition, or while receiving maintenance therapy, a new veterinary referral may be required before treatment can continue.
Failure to provide this at the time of treatment will result in the animal not being seen.
By accessing and utilising the services of The Biomechanic Veterinary Physiotherapist you accept and agree to be bound by the terms and conditions of this agreement.
Animal Requirements
Please ensure horses are in from pasture ready for their appointment in a clean, dry state. Damp coats result in a suboptimal assessment through palpation and may affect the effectiveness of the treatment.
All animals are treated with care, respect and compliance. Working with animals is a dynamic environment; if the animal becomes distressed, I may be unable to complete treatment.
Any animal presenting with illness, coughing/sneezing, sickness, diarrhoea, flea infestations or lice will not be treated but the full appointment fee may apply if not notified of this 48 hours before the appointment.
It is the owners/clients responsibility to notify The Biomechanic Veterinary Physiotherapist if the veterinary surgeon has advised that treatment should be stopped or suspended for any reason.
Whilst every care will be taken to provide the best possible treatments for the animal, the treatments are carried out entirely at the owners risk. The registered owner of the animal is fully responsible for the behaviour of themselves and their animal and any event that should arise as a result of the action of said animal at all times. The animal is not the responsibility of The Biomechanic Veterinary Physiotherapist.
Client Confidentiality
The physiotherapist/client relationship is founded on trust and in normal circumstances will not discuss or disclose to any third party any information about a client or animal without either express or implied consent.
Ownership of Records
The Biomechanic Veterinary Physiotherapist retain, as my property, all clinical records. Any veterinary surgeon or paraprofessional taking over the case may be forwarded copies of relevant records but only upon the request or consent of the client.
Payment
Payment is expected in full prior to appointment.
Full refunds will be given if an appointment is cancelled NO LATER than 48 hours before commencement of appointment.
The Biomechanic Veterinary Physiotherapist reserves the right to cancel the appointment at the time and retain the full appointment fee if: The animal is not available at the time of treatment. The animal is unable to be treated at the time of appointment i.e., they are infested with fleas. The animal is aggressive or dangerous and this has not been previously discussed with the owner.
If The Biomechanic Veterinary Physiotherapist is unable to commit to an appointment, the owner will be offered the choice of a full refund or re-arrangement of the appointment.
GDPR
In holding and using data about clients, owners and animals, The Biomechanic Veterinary Physiotherapist will comply with the provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By instructing me to treat your animal you authorise me to use that data in the course of the work that I do for you.
I will, where specifically required, pass on to insurers details of clinical histories and case records relating to yourself or your animal. I will not divulge your details to any other agencies except for debt collection purposes. The information gathered is used for the purposes of providing physiotherapy treatment and to contact you (the owner) with regard to arranging appointments and sending treatment notes. Your animals veterinary surgeon will also be contacted occasionally to discuss progress/provide access to clinical notes. The Biomechanic Veterinary Physiotherapist does not share any information with third parties, with the exception of your veterinary surgeon without prior permission.
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